As we enter a new year it feels like the right moment to reflect on the work we delivered in 2025 and the direction we are taking into 2026. Cosgrove & Drew has always been known for its practical approach to mechanical, plumbing and heating services and the past year reinforced the value of dependable local delivery. The needs of our clients have continued to evolve as more organisations look for partners who can provide safe, compliant and efficient services with a consistent standard of workmanship. I am proud that our teams have continued to meet that expectation.

Much of our success comes from the relationships we have built over many years. We work closely with housing providers, councils and commercial clients who rely on us to provide straightforward solutions to both planned and reactive service needs. These relationships are built on trust. Our clients need to know that problems will be dealt with promptly, safety will always come first and work will be completed to a standard that supports the long term performance of their buildings. That trust is earned through the professionalism, attitude and care that our teams bring to every job.

The sectors we operate in demand a high level of technical skill. Heating and mechanical systems have become more complex and the expectations around compliance have increased. This puts a responsibility on us to ensure our engineers have the right training, the right equipment and the right support. Over the past year we have continued to invest in our teams, whether through additional qualifications, new tools or improvements to the systems we use to plan and track our work. These investments matter because they allow our engineers to work safely and efficiently. They also give our clients confidence that we are prepared for the challenges that come with supporting large and diverse property portfolios.

One of the strengths of Cosgrove & Drew is the flexibility we offer. Our teams are experienced in dealing with a wide range of environments, from social housing to commercial premises. This versatility allows us to respond quickly to different types of work and provide tailored support when clients need it most. In 2025 we saw a rise in demand for planned maintenance and compliance checks alongside the usual volume of reactive repairs. Our ability to balance these workloads has been a key part of the reliability we are known for.

Joining the EARNZ group has supported this progress by giving us access to additional expertise and a broader network. Being part of a wider energy services group creates opportunities to collaborate across regions and learn from the experience of other businesses. We have seen the benefits of this first hand through the conversations we now have with the leadership teams at A&D Carbon Solutions and South West Heating Services. Each business has its own strengths and perspective and these insights help us improve the way we work. The Group’s focus on strong regional capability and high quality delivery aligns well with how we approach our own operations.

Another important development in 2025 was the emphasis placed on improving efficiency across our workflows. In practical terms this meant reviewing how jobs are allocated, how information is captured and how we communicate with clients. Small improvements in these areas can make a big difference to the speed at which issues are resolved and the clarity our clients receive. We have made progress here and will continue to refine these processes throughout 2026.

Safety remains central to everything we do. Mechanical and heating work carries inherent risks and our teams understand the importance of maintaining high standards at all times. Throughout the year we reinforced our safety procedures and continued to complete regular checks and audits. I am proud of the commitment shown by our engineers and supervisors, who treat safety as a shared responsibility and not simply a procedural requirement. This collective effort contributes directly to the trust our clients place in us.

Looking ahead, the demand for energy efficient buildings and well maintained heating systems is expected to remain strong. Housing providers continue to prioritise safety, compliance and long term cost savings and these priorities align closely with the services we deliver. We expect to see more clients looking for partners who can provide reliable support as part of broader improvement programmes. Our role is to ensure that we remain ready to respond with the same consistency and professionalism that defined our work in 2025.

As part of EARNZ we also recognise the wider shift towards decarbonisation. While our core work remains focused on mechanical and heating services, there will be increasing opportunities to support customers as the national agenda evolves. Whether through improvements to existing systems or integrations with new technology, we see a clear role for Cosgrove & Drew in supporting the long term transition to more efficient and sustainable homes. Our aim is to approach these opportunities in a practical and measured way, guided by the needs of our clients and the capabilities of our teams.

What stands out most as I reflect on the past year is the dedication of our staff. The professionalism of our engineers, the care shown by our supervisors and the commitment of our office teams have all shaped the strong performance we delivered. Their hard work is the reason we have maintained the confidence of our clients and continued to grow as a business. I want to thank everyone across Cosgrove & Drew for their contribution throughout 2025.

As we move into 2026, we are focused on continuing to deliver high quality work, strengthening our client partnerships and supporting the Group’s wider objectives. We have a strong foundation and a clear understanding of the role we play within the EARNZ group. With consistent delivery, continued investment in our teams and a commitment to doing things the right way, I am confident we will build on our progress and support even more clients in the year ahead.